Can I return my permit

At any time a permit holder feels they no longer need their permit, they can return it for a possible refund. Employees must also fill out this form and submit it alongside their permit. Students must do the same with this form. Refunds are based on the date the permit is received in our office. The refund value is a prorated amount based on the permit return date.

If you are not returning to campus, or you prefer to return your permit by mail, we will use the postmark date as the date of the permit return. We advise that you return the permit using USPS Certified Mail (you do not need a return receipt), FedEx or UPS.  Should you elect not to mail your permit using USPS Certified Mail, FedEx or UPS; UH Commuter Services will not be responsible if your mailed permit gets lost, stolen, or is otherwise not received. However, if this occurs when using USPS Certified Mail, FedEx or UPS, we may be able to use bona fide tracking/delivery confirmation to process your refund. Should you decide to return your permit by mail, please note that we are unable to reimburse you for these costs. Unfortunately, no refund will be provided if your permit is not received by UH Commuter Services. 

Please send all mail to: UH Commuter Services; 2600 Campus Road, Room 014; Honolulu, HI 96822. Please include your full name, email address, and mailing address. Employees returning permits that are deducted via payroll deduction, must also complete and include this form. Due to the high number of returns, the approximate turnaround time for permits paid on our website with credit/debit card is two-four weeks. The date your permit is received or the postmark date will determine the refund value.