Extend by Phone

How do I extend my parking time?

When prompted at the Pay Station, input your mobile phone number. 15 minutes before your time expires, you will receive a text message. Reply with how long (in minutes) you wish to extend your time. Extension is not valid until you receive a confirmation text. If you do not receive a confirmation text, your extension has not been properly purchased.

Example images are available at the bottom of the FAQ

Note: If initial parking time is more than 150 minutes (2.5 hours), you will not receive the option to use Extend-by-Phone in upper campus

Can I extend my parking after it expires?

Extensions must be purchased before parking expires.

Is there a minimum time extension?

Yes there is a minimum of 10 minutes per extension from 4:00 AM to 4:00 PM and a minimum of 15 minutes per extension from 4:00 PM until 8:00 PM. Check Pay Station for rates.

I parked before 4:00, but I want to extend past that time. Will I pay the daytime or evening rate?

You will be charged based on when your initial parking time expires. For example, if your parking expires at 3:55 PM, you will pay the daytime rate. However, if your parking expires at 4:05, you will pay the evening rate.

After I get the reminder, how long will I be able to reply and extend my time?

Processing extensions takes some time. Sometimes, this may take seconds, but it may take minutes during busy times. When purchasing an extension, please reply 2-3 minutes before your parking expires to avoid mishaps. You will know your request has been processed when you receive a confirmation message with the new expiration time.

Can I extend past the 3 hour time limit in some of the upper campus lots?

No, the total time a parker may use the visitor stalls in these lots is 3 hours. This includes any extensions.

What do I do if I entered the wrong license plate?

If you receive any citations, send us an email at parking@hawaii.edu. Include a photo of your receipt/Pay Station permit and license plate and we will be able to assist you.

Will I need to download an app or make an account?

No, Extend-by-Phone is all handled through text messaging, no app or account required!

Will this cost me anything extra?

There is no additional charge for using the Extend-by-.

Standard messaging rates apply.

Will I need to enter my credit card information again?

No, we simply increase the charge to your card.

If I leave my number, do I have to buy an extension?

No, you will receive a reminder text and the option to extend your time, but you are not required to do so.

Is there any way to refund my unused time?

No, Pay Station parking payments are nonrefundable.

Can I see an example of the reminder text and how to extend my time?

Of course!